Chief Operating Officer
Bala Viswanathan is Mercer’s Chief Operating Officer, and he brings 20+ years of experience in strategic business transformation and leadership to the company. He is passionate about building client-focused organizations that deliver high client satisfaction and operational efficiency through technology and innovation.
As the former CEO of the Jardine Lloyd Thompson (JLT) Employee Benefits (EB) business, Bala was responsible for strategy, governance and ongoing business performance. Under his leadership, the EB business at JLT consistently had market-leading organic growth and increased margins.
Prior to JLT, he was founding member of Paternoster Assurance, a UK-focused bulk annuity provider, which was then sold to Rothesay Life. He also worked with Prudential in India and was responsible for the establishment and ongoing management of the offshore shared service center. Previously, he also held strategy, finance and operations roles at Standard Chartered
Bala holds a bachelor’s degree in commerce and an MBA and is a qualified Six Sigma Black Belt.
He spent the early part of his career in Chennai and later in Mumbai before moving to London in 2014.