Nicky Burns

Leadership Profile

Nicky Burns

Administration Operations Leader, NZ


Nicky Burns is a Principal and Mercer New Zealand's Administration Operations Leader.

In her role, Nicky leads the service delivery to over 30 corporate clients as well as Mercer's Master Trust, KiwiSaver and FlexiSaver products with combined membership of over 160,000.  Nicky’s key focus is driving operational service excellence, ensuring our customers and clients are at the heart of everything we do.

Nicky has been part of the Mercer team for the last 19 years after initially joining the firm as a Fund Accountant, and has over 30 years’ experience in the financial services industry.